The answers we
would give you anyway.Jawapan yang kami
akan beri juga.反正我们也会这样
跟你说。
Written from the terms, not around them. Where a rule is inconvenient, it is still here.Ditulis daripada terma, bukan mengelilinginya. Peraturan yang menyusahkan pun tetap ada di sini.按条款写的，不是绕着条款写的。对我们不方便的规则，也照样在这里。
What is TiTi?Apa itu TiTi?TiTi 是什么？
TiTi is a Malaysian app for food, shopping and local services, in one place. It has three lines: TiTi Food (order food), TiTi Shop (buy from local shops) and TiTi Life (book local services). TiTi is run by TITI INTERNATIONAL SDN. BHD., Melaka. All you need. TiTi.
TiTi ialah aplikasi Malaysia untuk makanan, belian dan servis tempatan, di satu tempat. Ada tiga bahagian: TiTi Food (pesan makanan), TiTi Shop (beli dari kedai tempatan) dan TiTi Life (tempah servis tempatan). TiTi dikendalikan oleh TITI INTERNATIONAL SDN. BHD., Melaka. All you need. TiTi.
TiTi 是马来西亚的 App：订外卖、买东西、约本地服务，一个地方全包。三个业态：TiTi Food（订外卖）、TiTi Shop（向本地商店买东西）、TiTi Life（预约本地服务）。TiTi 由 TITI INTERNATIONAL SDN. BHD.（马六甲）营运。All you need. TiTi.
Where do I download TiTi?Di mana saya boleh muat turun TiTi?怎么安装 TiTi？
On Android, from Google Play: https://play.google.com/store/apps/details?id=my.titiapp.app. TiTi is not on the App Store yet; on iPhone you can open TiTi in the browser at app.titiapp.my.
Untuk Android, di Google Play: https://play.google.com/store/apps/details?id=my.titiapp.app. TiTi belum ada di App Store; di iPhone anda boleh buka TiTi dalam pelayar di app.titiapp.my.
Android 手机：Google Play https://play.google.com/store/apps/details?id=my.titiapp.app。App Store 还没上架；iPhone 可以用浏览器打开 app.titiapp.my 使用。
What can I book on TiTi Life?Apa yang boleh saya tempah di TiTi Life?TiTi Life 能约什么？
Home cleaning, car wash and coating, aircon cleaning, phone and laptop repair, tutoring and music, hair salon and barber, nails, facial and makeup, lashes and brows, waxing, pet grooming and boarding, pet walking and sitting, pet transport, and self-drive car rental. The full list is on the figures page (/terms/figures).
Cuci rumah, cuci dan salutan kereta, cuci aircond, baiki telefon dan laptop, tuisyen dan muzik, salun rambut dan gunting rambut, kuku, rawatan muka dan solekan, bulu mata dan kening, waxing, dandanan dan penginapan haiwan peliharaan, bawa berjalan dan jaga haiwan peliharaan, pengangkutan haiwan peliharaan, serta sewa kereta pandu sendiri. Senarai penuh di halaman angka (/terms/figures).
居家清洁、洗车与 coating、冷气清洗、手机与电脑维修、补习与 music、美发与理发、美甲、美容化妆、waxing、宠物美容与寄放、宠物带出门与看护、宠物接送、自驾租车。完整清单在数额页（/terms/figures）。
Is TiTi in my area?Adakah TiTi ada di kawasan saya?我住的地方有 TiTi 吗？
TiTi is open across Malaysia. Local businesses are joining area by area. Open the app and it shows the shops that serve your location.
TiTi dibuka di seluruh Malaysia. Peniaga tempatan menyertai kawasan demi kawasan. Buka aplikasi dan ia tunjukkan kedai yang melayan lokasi anda.
TiTi 全马开放，本地商家逐步加入。打开 App，就会显示服务你所在位置的店。
How do I pay?Bagaimana saya bayar?怎么付款？
Online banking, card or e-wallet, inside the app. You pay before the order starts, and you can track it from confirmation to done.
Perbankan dalam talian, kad atau e-dompet, dalam aplikasi. Anda bayar sebelum pesanan bermula, dan boleh jejak dari pengesahan hingga selesai.
在 App 里用 FPX 银行转账、银行卡或电子钱包付款。订单开始前先付，从确认到完成都看得到进度。
I run a business. How do I join?Saya ada perniagaan. Bagaimana nak sertai?我是做生意的，怎么加入？
Apply at titiapp.my/merchants. No listing fee and no deposit; commission is charged only on completed orders. Food, shop and service businesses anywhere in Malaysia can join.
Mohon di titiapp.my/merchants. Tiada yuran penyenaraian dan tiada deposit; komisen dikenakan hanya untuk pesanan yang selesai. Perniagaan makanan, kedai dan servis di mana-mana di Malaysia boleh sertai.
到 titiapp.my/merchants 申请。不收上架费、不收押金，只对完成的订单收佣金。全马任何地方的 Food、Shop、Life 商家都能加入。
How does my business join TiTi?Bagaimana perniagaan saya boleh sertai TiTi?我的生意怎么加入 TiTi？
Register in the TiTi app (start at titiapp.my/merchants). Fill in your shop details, SSM registration number and payout bank account. TiTi checks them, then you go live. Food, shop and service businesses anywhere in Malaysia can join.
Daftar dalam aplikasi TiTi (mula di titiapp.my/merchants). Isi butiran kedai, nombor pendaftaran SSM dan akaun bank untuk bayaran. TiTi menyemaknya, kemudian anda mula beroperasi. Perniagaan makanan, kedai dan servis di mana-mana di Malaysia boleh sertai.
在 TiTi App 里注册（从 titiapp.my/merchants 开始）。填店资料、SSM 注册号和收款户口，TiTi 核过就上线。全马任何地方的 Food、Shop、Life 商家都能加入。
What does it cost?Berapa kosnya?要付多少钱？
No listing fee and no deposit. TiTi charges commission only on completed orders. Full details: /terms/figures.
Tiada yuran penyenaraian dan tiada deposit. TiTi mengenakan komisen hanya untuk pesanan yang selesai. Butiran penuh: /terms/figures.
不收上架费、不收押金。TiTi 只对完成的订单收佣金。细节见 /terms/figures。
When do I get paid?Bila saya dibayar?什么时候收到钱？
Customers pay online first. Your money is released within 3 working days after the order is completed, once the payment has reached TiTi.
Pelanggan bayar dalam talian dahulu. Wang anda dilepaskan dalam 3 hari bekerja selepas pesanan selesai, setelah bayaran diterima oleh TiTi.
顾客先线上付款。订单完成后 3 个工作天内放款给你（以款项到帐为准）。
What kinds of services can I offer on TiTi Life?Apakah servis yang boleh saya tawarkan di TiTi Life?我能在 TiTi Life 上做哪些服务？
Home cleaning, car wash and coating, aircon cleaning, phone and laptop repair, tutoring and music, hair salon and barber, nails, facial and makeup, lashes and brows, waxing, pet grooming and boarding, pet walking and sitting, pet transport, and self-drive car rental. Full list: /terms/figures.
Cuci rumah, cuci dan salutan kereta, cuci aircond, baiki telefon dan laptop, tuisyen dan muzik, salun rambut dan gunting rambut, kuku, rawatan muka dan solekan, bulu mata dan kening, waxing, dandanan dan penginapan haiwan peliharaan, bawa berjalan dan jaga haiwan peliharaan, pengangkutan haiwan peliharaan, serta sewa kereta pandu sendiri. Senarai penuh: /terms/figures.
居家清洁、洗车与 coating、冷气清洗、手机与电脑维修、补习与 music、美发与理发、美甲、美容化妆、waxing、宠物美容与寄放、宠物带出门与看护、宠物接送、自驾租车。完整清单：/terms/figures。
How do customers find and trust my business?Bagaimana pelanggan jumpa dan percaya perniagaan saya?顾客怎么找到我、信任我？
Customers see your price and reviews first, book and pay online, and chat with you inside the app. Only completed orders can leave a review.
Pelanggan lihat harga dan ulasan anda dahulu, tempah dan bayar dalam talian, dan berbual dengan anda dalam aplikasi. Hanya pesanan yang selesai boleh diberi ulasan.
顾客先看你的价钱和评价，在 App 里预约、线上付款、直接跟你沟通。只有完成的订单才能写评价。
How long do I have to report a problem?Berapa lama untuk melaporkan masalah?出了问题我有多久可以说？
Food and Shop: within the time shown on your order, from the moment the order is marked Completed. Prepared food and instant retail are judged on the spot, so the window is short.
Life: 24 hours to 7 days, depending on what you booked. Home cleaning, manicure and car wash are 24 hours. Aircond cleaning, pest control, beauty and pet services are 72 hours. Tuition, companion services and phone, computer or laptop repair are 7 days. Each runs from the scheduled end time, or from auto-confirmation, whichever comes later.
Confirming a service as completed does not waive your rights — the window keeps running after you confirm.
Food dan Shop: dalam tempoh yang dipaparkan pada pesanan anda, dari saat pesanan ditanda Selesai.
Life: 24 jam hingga 7 hari, bergantung pada tempahan anda. Setiap tempoh bermula dari masa tamat berjadual atau pengesahan automatik, mengikut mana terkemudian.
Mengesahkan perkhidmatan selesai tidak mengetepikan hak anda.
Food 与 Shop：在订单页显示的时限内，从订单被标记「已完成」那一刻起。现做的食物和即时零售是当场判断的，所以窗口短。
Life：24 小时到 7 天，看你订的是什么。家居清洁、美甲、洗车 24 小时；冷气清洗、消毒除虫、美容化妆、宠物类 72 小时；补习、陪伴、手机／电脑／笔电维修 7 天。都是从预定结束时间、或自动确认，取较晚的那个起算。
你点了「确认完成」不等于放弃权利——确认之后，那个时限照样在走。
The merchant is not replying. Do I just wait?Peniaga tidak membalas. Adakah saya perlu menunggu?商家不回我，我只能等吗？
No. Once you have opened a ticket, sent your evidence and chosen what you want, the merchant gets a response window — 15 minutes on Food and Shop, 4 business hours on Life. If they do not answer inside it, the platform releases the refund on the evidence already verified.
That is an automatic approval of a claim that has already been checked. It is not an unconditional refund, and it does not remove the need for evidence.
Tidak. Selepas anda membuka tiket dan menghantar bukti, peniaga diberi 15 minit (Food dan Shop) atau 4 jam bekerja (Life). Jika tiada jawapan, platform melepaskan bayaran balik atas bukti yang telah disahkan.
不用。你开了工单、交了证据、选好要什么之后，商家会有一个回应窗口——Food 与 Shop 15 分钟，Life 4 个营业小时。他在窗口内不回，平台就按已经核实过的证据把退款放出来。
那是对一个「已经查过证据」的诉求自动批准，不是无条件退款，也不会免掉证据这一步。
Can I return something just because I changed my mind?Boleh saya pulangkan kerana berubah fikiran?我就是不想要了，能退吗？
No, and we would rather say it plainly. TiTi Shop works on an instant-retail basis: there is no cooling-off period and no 7-day or 3-day no-reason return. Change-of-mind returns are entirely at the merchant’s discretion.
On TiTi Food, you can cancel for free for a short time right after you pay; after that, cancelling needs the merchant to agree.
What you always have is a remedy when something is actually wrong — defective, damaged, missing, wrong, or materially different from the listing.
Tidak. TiTi Shop beroperasi secara runcit segera: tiada tempoh bertenang dan tiada pemulangan tanpa sebab 7 atau 3 hari. Pada TiTi Food, anda boleh membatalkan secara percuma untuk tempoh singkat sejurus selepas membayar; selepas itu, pembatalan memerlukan persetujuan peniaga.
不能，这点我们宁可讲白。TiTi Shop 走的是即时零售：没有冷静期，也没有 7 天或 3 天的无理由退货。改变主意要退，完全看商家愿不愿意。
TiTi Food 这边，付款后的一小段时间内可以免费取消；之后取消需要商家同意。
你永远有的，是东西真的出问题时的补救——坏的、损的、少的、送错的、和描述明显不符的。
If a refund is approved, who actually loses the money?Jika bayaran balik diluluskan, siapa menanggungnya?退款批了，钱最后是谁出？
Whoever was at fault. Merchant fault comes out of the merchant’s settlement. Loss or damage on the way is borne by TiTi — it is not charged to the merchant. Cancelled in the free-cancel time right after you pay costs nobody anything.
What you get back is never reduced by whose fault it was. Working out who ultimately carries it is between TiTi and the merchant, and it does not change your refund or slow it down.
Pihak yang bersalah. Kesalahan peniaga ditanggung daripada penyelesaian peniaga. Kehilangan atau kerosakan dalam perjalanan ditanggung oleh TiTi — ia tidak dikenakan kepada peniaga. Dibatalkan dalam tempoh batal percuma sejurus selepas pembayaran tidak menyebabkan kos kepada sesiapa. Jumlah bayaran balik anda tidak berubah mengikut siapa yang bersalah.
谁的错谁出。商家的错，从商家的结算里出。运送途中的遗失或损坏由 TiTi 承担，不向商家收。付款后在免费取消时段内取消的，谁都不用出。
你拿回多少，不会因为是谁的错而变少。最后由谁承担，是 TiTi 和商家之间的事，不影响你的退款金额，也不会拖慢它。
Can I cancel or reschedule?Bolehkah saya membatalkan atau menjadualkan semula?可以取消或改期吗？
Each shop picks one cancellation option: Flexible, Standard or Strict. The app shows it, with exact times, before you pay. Missed the free time? You get a short time to change your mind right after paying. If the shop cancels or does not turn up, you always get a full refund.
Setiap kedai memilih satu pilihan pembatalan: Flexible, Standard atau Strict. Aplikasi memaparkannya, berserta masa yang tepat, sebelum anda membayar. Terlepas masa percuma? Anda mendapat masa singkat untuk mengubah fikiran sejurus selepas membayar. Jika kedai membatalkan atau tidak muncul, anda sentiasa menerima bayaran balik penuh.
每家店选一个取消规则：Flexible、Standard 或 Strict。付款前 App 会显示规则和准确时间。错过免费时间？付款后有一小段时间可以改主意。商家取消或没出现，一律全额退款。
Who actually delivers my order?Siapa sebenarnya menghantar pesanan saya?到底是谁在送我的单？
Lalamove Malaysia Sdn Bhd and its delivery partners. TiTi does not employ, contract or engage riders. Riders are not our employees or agents, and rider conduct, rider social security and rider account matters are Lalamove’s responsibility, under Lalamove’s own terms.
We arrange and pay for the delivery job on your behalf. If something goes wrong on the road, raise it from the order — loss or damage on the way is handled as a refund that TiTi bears.
Lalamove Malaysia Sdn Bhd dan rakan penghantarannya. TiTi tidak menggaji atau melantik penghantar. Kami menguruskan dan membayar tugasan penghantaran bagi pihak anda.
Lalamove Malaysia Sdn Bhd 和它的配送伙伴。TiTi 不聘用、不签约、不派骑手。骑手不是我们的员工或代理人；骑手的行为、社险、账号问题都归 Lalamove 管，走他们自己的条款。
我们替你叫单、替你付那笔配送费。路上出事，从订单里提出来——运送途中的遗失或损坏走退款、由 TiTi 承担。
What happens if my order is lost or damaged on the way?Apa yang berlaku jika pesanan saya hilang atau rosak dalam perjalanan?东西在路上遗失或损坏了怎么办？
You get a refund, and TiTi bears it. Report it from the order in the App within the reporting window shown on that order, with photos. Once it is confirmed as lost or damaged on the way, the refund goes back the way you paid, or to Refund in the app if it cannot — and from Refund you can ask for it to go to your bank. The full rules are in the Refund terms.
Nothing about this depends on who carried it or whose fault it was: it does not come out of the merchant, and it is not something you pay for.
This is not TiTi Sure. TiTi Sure exists only on Life, and it is a different thing — see the TiTi Sure section below.
Anda mendapat bayaran balik, dan TiTi menanggungnya. Laporkan dari pesanan itu dalam Apl dalam tempoh pelaporan yang ditunjukkan pada pesanan tersebut, berserta gambar. Setelah disahkan hilang atau rosak dalam perjalanan, bayaran balik dikembalikan mengikut cara anda membayar, atau ke Refund dalam aplikasi jika tidak boleh — dan dari Refund anda boleh minta ia dibayar ke bank anda. Peraturan penuh ada dalam Terma Bayaran Balik.
Ini tidak bergantung pada siapa yang menghantar atau siapa yang bersalah: ia tidak ditolak daripada peniaga, dan bukan sesuatu yang anda bayar.
Ini bukan TiTi Sure. TiTi Sure hanya wujud pada Life, dan ia perkara yang berbeza — lihat bahagian TiTi Sure di bawah.
退款，由 TiTi 承担。在 App 里从那张订单、在订单页显示的申报时限内提出，附上照片。确认是运送途中遗失或损坏后，退款原路退回；退不了就进 App 里的 Refund，再申请退到你的银行。完整规则在退款条款。
这跟是谁送的、是谁的错都没关系：不从商家那里扣，也不是你要付钱买的东西。
这不是 TiTi Sure。TiTi Sure 只有 Life 有，是另一回事——看下面的 TiTi Sure 那一节。
I asked them to leave it at the guardhouse and it disappeared.Saya minta ditinggalkan di pondok pengawal dan ia hilang.我叫他放在保安亭，结果不见了。
Once you ask for contactless delivery and the rider has uploaded photo proof of delivery, the risk of theft or damage from that point is yours, and it is no longer something you can report as lost or damaged on the way.
We would rather you knew that before you choose it than after.
Setelah anda meminta penghantaran tanpa sentuhan dan penghantar memuat naik bukti foto penghantaran, risiko kecurian atau kerosakan selepas itu adalah milik anda, dan ia tidak lagi boleh dilaporkan sebagai hilang atau rosak dalam perjalanan.
你一旦选了无接触配送，而骑手也上传了送达的照片凭证，从那一刻起的失窃或损坏风险就归你了，也不能再当作「运送途中遗失或损坏」来申报。
我们宁可你在选之前就知道，而不是之后才知道。
The guarantee is the merchant’s. TiTi assesses it, collects the money from the merchant for you, and passes it on to you once received. The merchant is liable throughout, and we are never the party that carries the loss.Jaminan itu milik peniaga. TiTi menilai, menuntut wang itu daripada peniaga bagi pihak anda, dan menyerahkannya kepada anda setelah diterima. Peniaga bertanggungjawab sepanjang masa.这份保证是商家给的。TiTi 负责定损，替你向商家收回，收到就转给你。责任自始至终在商家身上，我们绝不是承担损失的那一方。
What is TiTi Sure, in one paragraph?Apakah TiTi Sure, dalam satu perenggan?TiTi Sure 到底是什么？
Every TiTi Life merchant gives you a service damage guarantee. If the merchant damages or loses your property, or injures a pet in its care, the merchant owes you. TiTi Sure is TiTi administering that guarantee as the merchant’s appointed agent: we assess it, collect the money from the merchant for you, and pass it on to you once received.
The merchant stays fully and primarily liable throughout. We are not the party that carries the loss.
It is not insurance and we do not describe it as insurance.
Setiap peniaga TiTi Life memberi anda jaminan kerosakan perkhidmatan. Jika peniaga merosakkan atau menghilangkan harta anda, peniaga berhutang kepada anda. TiTi Sure ialah TiTi mentadbir jaminan itu sebagai ejen yang dilantik peniaga: kami menilai, menuntut wang itu daripada peniaga bagi pihak anda, dan menyerahkannya kepada anda setelah diterima.
Peniaga kekal bertanggungjawab sepenuhnya. Ia bukan insurans.
每一位 TiTi Life 商家都给你一份服务损坏保证。商家弄坏或弄丢你的东西、或让受托的宠物受伤，商家就欠你。TiTi Sure 是 TiTi 作为商家指定的代理人来执行这份保证：我们定损，替你向商家收回，收到就转给你。
商家自始至终是完全、首要的责任人。我们不是承担损失的一方。
这不是保险，我们也不会把它讲成保险。
What does it cost, and where can I buy it?Berapa kosnya, dan di mana saya boleh membelinya?多少钱？在哪里买？
RM1 per eligible booking, flat. Same price for members and non-members, same price in every category. It is shown at checkout before you pay.
It exists on TiTi Life only. TiTi Food and TiTi Shop do not offer it and never charge for it.
Not every Life booking is eligible. A booking qualifies if the service happens at your premises, or the merchant takes custody of your property or pet, or the work is done directly on a specific item of yours. Online tuition and a salon manicure that touches nothing of yours do not qualify, and no fee is shown.
On every booking you keep reschedule, cancellation and refund — none of which cost anything to ask for, though a refund still has to be approved.
RM1 bagi setiap tempahan yang layak, rata. Harga sama bagi ahli dan bukan ahli, sama bagi semua kategori. Ia dipaparkan semasa pembayaran sebelum anda membayar. Ia wujud pada TiTi Life sahaja.
Pada setiap tempahan anda mengekalkan hak penjadualan semula, pembatalan dan bayaran balik.
每张适用订单 RM1，统一价。会员非会员同价，所有品类同价。付款前结账页就会显示。
只在 TiTi Life 有。TiTi Food 和 TiTi Shop 不提供、也绝不收这笔钱。
不是每一张 Life 单都适用。满足以下任一才适用：服务在你的处所进行；商家取得你的财物或宠物的保管；服务直接作用在你某一件特定财物上。线上补习、到店做美甲又不碰你的东西——不适用，也不会显示这笔费用。
每一单你都仍然可以改期、取消、申请退款——这些不用付费，但退款一样要经过核准。
How much can it actually pay out?Berapa banyak yang boleh dibayar?最多能拿到多少？
Per incident, TiTi handles at most the lower of RM300 and three times the order value. For a TiTi Saver member it is the lower of RM600 and three times the order value.
Across any rolling twelve months, one person receives at most RM900 in total through TiTi, or RM1,800 for a Saver.
These are limits on what TiTi handles, not limits on what the merchant owes you. Anything above them is still owed by the merchant, and on request we will give you the merchant’s registered business name and registration number so you can pursue it yourself.
Published figures are never cut retrospectively for bookings already made. Changing the fee, the limits or the exclusions takes thirty days’ notice in the app, and does not touch a booking already made or an incident already reported.
Setiap insiden, TiTi mengendalikan paling banyak yang lebih rendah antara RM300 dan tiga kali nilai pesanan. Bagi ahli TiTi Saver, yang lebih rendah antara RM600 dan tiga kali nilai pesanan. Dalam mana-mana dua belas bulan bergolek: paling banyak RM900, atau RM1,800 bagi Saver.
Ini ialah had bagi jumlah yang dikendalikan melalui TiTi, bukan had liabiliti peniaga.
单笔，TiTi 经手的上限是 min(RM300, 订单额×3)。TiTi Saver 会员是 min(RM600, 订单额×3)。
滚动 12 个月内，同一个人经 TiTi 最多拿到 RM900，Saver 是 RM1,800。
这些限的是「TiTi 经手多少」，不是「商家欠你多少」。超出的部分商家照样欠你；你开口要，我们会把商家的注册名称和注册号给你，让你自己去追。
已公布的数字绝不回溯下调。要改索赔处理费、额度或除外责任，得在 App 里提前 30 天通知，而且不影响已经下的单和已经报的案。
Refund or TiTi Sure? How do I know which one I am in?Bayaran balik atau TiTi Sure? Yang mana satu?退款还是 TiTi Sure？我怎么分？
One question decides it: is your loss capped by what you paid for the order?
Yes → refund. The service was not performed, or was performed badly. There is no fee to ask, and it does not count against any TiTi Sure total — but it still has to be approved, and the policy asks for evidence. A free redo comes first where a redo is possible.
No → TiTi Sure. The cleaner broke your RM900 television while doing an RM80 clean. The order value cannot answer that, and that is the gap TiTi Sure exists to fill.
Service not performed and service performed defectively never go through TiTi Sure. That line is written into the TiTi Sure terms: those cases are refunds, which are free and do not touch your TiTi Sure totals.
Satu soalan menentukannya: adakah kerugian anda dihadkan oleh jumlah pesanan? Ya → bayaran balik — tiada yuran untuk memohon, tetapi ia masih perlu diluluskan dan dasar menuntut bukti. Tidak → TiTi Sure.
Perkhidmatan yang tidak dilaksanakan atau dilaksanakan dengan kecacatan tidak sesekali melalui TiTi Sure.
一句话就能分：你的损失，是不是被订单金额封顶的？
是 → 走退款。服务没做，或者做坏了。申请不用钱、也不占 TiTi Sure 的额度——但仍然要经过核准，而且政策要求你提交证据。能重做的先免费重做。
不是 → 走 TiTi Sure。RM80 的清洁，把你 RM900 的电视撞坏了。订单额回答不了这个问题——TiTi Sure 就是为这段差额存在的。
服务未交付、服务有瑕疵，永远不走 TiTi Sure。这条界线写在 TiTi Sure 条款里：那些情况一律走退款——免费、也不占你 TiTi Sure 的额度。
What will it never pay for?Apa yang tidak akan dibayar?哪些情况它绝对不管？
Injury, illness or death of any person, in any circumstances. TiTi Sure responds to property, and to animals in someone’s care. Never to people. That matters most for elderly care, post-operative care and childminding, where merchants must hold and upload their own liability cover from a licensed insurer or takaful operator, and the listing is suspended if it lapses.
Also outside it: pre-existing damage; the value of data itself; indirect, consequential, business or emotional loss; normal wear and material fatigue; anything reported after the ticket window; refusing a reasonable free redo; purely subjective dissatisfaction; loss traced to information you gave wrongly or held back; work you arranged or paid for with the merchant off the platform; and force majeure.
Two specifics worth knowing. Where a merchant holding your device loses the data on it, the data itself is not payable, but reasonable professional recovery costs are, up to RM300, on top of anything owed for the device. And a theft claim needs a police report made inside the reporting window, with the report reference submitted alongside the claim.
Self-drive vehicle rental is excluded outright and carries no fee, because the merchant holds its own commercial motor insurance.
Kecederaan, penyakit atau kematian mana-mana orang, dalam apa jua keadaan. TiTi Sure bertindak balas terhadap harta dan haiwan dalam jagaan, tidak sesekali terhadap orang.
Juga dikecualikan: kerosakan sedia ada; nilai data itu sendiri; kerugian tidak langsung; haus dan lusuh biasa; laporan di luar tempoh tiket; ketidakpuasan subjektif; kerja di luar platform; dan force majeure. Tuntutan kecurian memerlukan laporan polis dalam tempoh pelaporan.
任何人的人身伤害、疾病或死亡，任何情况下都不管。TiTi Sure 针对的是财物，以及受托保管的活体，绝不针对人。这一点在长者照护、术后照护、看护类上最要紧——这些商家必须自持并上传持牌保险公司或伊斯兰保险机构出具的有效责任险，保单失效挂牌就停。
另外不管：既有损伤；数据本身的价值；间接、衍生、营业或精神损失；正常磨损与材料老化；超出工单窗口才报的；拒绝合理的免费重做；纯主观不满意；因为你给错或隐瞒信息造成的损失；你和商家私下在平台外约定或付款的部分；不可抗力。
有两点值得单独记住。商家保管你的设备期间弄丢了里面的数据，数据本身不算在内，但专业数据恢复的合理费用算，最高 RM300，这笔在设备本身该付的金额之外。还有，失窃类索赔必须有报案记录——要在申报窗口内报警，并把报案编号随索赔一起交上来。
自驾租车整体除外、不收索赔处理费，因为商家自己有商业车险。
What do I actually get for RM4.99?Apa yang saya dapat untuk RM4.99?RM4.99 到底买到什么？
On Food and Shop: a 12% member price on eligible items, and access to Super Saver member prices at merchants that have switched the programme on — that one is 22% off.
On Life: your TiTi Sure limits double, up to RM600 per incident instead of RM300 and RM1,800 over twelve months instead of RM900; and one extra free reschedule every month.
Everywhere: points at RM1.50 per point instead of RM2, and priority customer service.
The member discount is paid by us, not by the merchant. Using it never costs the shop you are buying from.
Pada Food dan Shop: harga ahli 12% dan akses kepada harga Super Saver 22%. Pada Life: had TiTi Sure berganda dan satu penjadualan semula percuma tambahan setiap bulan. Di mana-mana: mata pada RM1.50 setiap mata, dan khidmat pelanggan keutamaan.
Diskaun ahli ditanggung oleh kami, bukan peniaga. Menggunakannya tidak sesekali merugikan kedai yang anda beli.
Food 与 Shop：适用商品 12% 会员价；在已经开通 Super Saver 的商家还能看到会员价，那个是 22%。
Life：TiTi Sure 额度翻倍，单笔最多 RM600（而不是 RM300）、滚动 12 个月 RM1,800（而不是 RM900）；每月多一次免费改期。
两边都有的：积分 RM1.50 攒一点（非会员 RM2），以及客服优先。
会员折扣是我们出的，不是商家出的。你用会员价，不会让你买的那家店少赚。
Do the 12% and the 22% add up?Adakah 12% dan 22% bergabung?12% 和 22% 会叠加吗？
No. Where an item is both Super Saver–enabled and eligible for the member discount, only the Super Saver member price applies. The two never stack, and we would rather you read that here than discover it at checkout.
Tidak. Apabila item layak untuk kedua-duanya, hanya harga ahli Super Saver terpakai. Kedua-duanya tidak pernah bergabung.
不会。一件商品同时开了 Super Saver、又符合会员折扣时，只走 Super Saver 会员价。两者永远不叠加——这句话我们宁可你在这里看到，而不是在结账页才发现。
Is there a standing discount on Life?Adakah diskaun tetap pada Life?Life 有没有常设折扣？
No standing price discount on Life. None. The 12% and the 22% are Food and Shop only.
What there is: a one-off 5% on Life bookings made within thirty days of your first Saver subscription. Once per person, borne by us, not repeated on renewal or on any later subscription. It applies when the booking meets the minimum shown in the App; a smaller booking does not use it up, so you keep it for the next one in the same thirty days.
On Life, the real Saver benefits are the doubled TiTi Sure limits, the extra monthly reschedule and priority support — not a discount.
Tiada diskaun harga tetap pada Life. Yang ada: 5% sekali sahaja bagi tempahan Life dalam tiga puluh hari selepas langganan Saver pertama anda. Sekali bagi setiap pengguna. Ia terpakai apabila tempahan memenuhi jumlah minimum yang dipaparkan dalam Aplikasi; tempahan yang lebih kecil tidak menggunakannya, jadi anda mengekalkannya untuk tempahan seterusnya dalam tiga puluh hari yang sama.
Life 没有常设价格折扣，一个都没有。12% 和 22% 只在 Food 与 Shop。
有的是：首订一次性 5%——在你第一次订阅 Saver 之后的 30 天内下的 Life 单。每人一次，我们出，续费和之后再订都没有。预订达到 App 所示最低金额时适用；金额不足的预订不会用掉它，同一个 30 天内留给下一笔。
Life 上真正的会员权益是 TiTi Sure 额度翻倍、每月多一次免费改期、客服优先——不是折扣。
How does billing work if I want out?Bagaimana pengebilan jika saya mahu berhenti?我不想续了，钱怎么算？
It renews automatically at the end of each billing cycle at the fee then in force, unless you cancel in the app before renewal. Once a cycle has started the fee is not refundable, except where the law requires it, and your benefits run to the end of the period you paid for.
If we change the fee or the benefits, that is at least twenty-one days’ notice in the app, and a fee change takes effect at the next cycle — never in the middle of one.
Prices are quoted without Service Tax until the company is SST-registered. After that, any tax shows separately at the payment screen.
Ia diperbaharui automatik melainkan dibatalkan dalam aplikasi sebelum pembaharuan. Setelah kitaran bermula, yuran tidak boleh dibayar balik kecuali seperti dikehendaki undang-undang. Perubahan yuran atau faedah: notis sekurang-kurangnya dua puluh satu hari.
每个计费周期结束时按当时的费率自动续订，除非你在续订前于 App 内取消。周期一旦开始，会员费不退（法律要求的除外），权益走到你已付的那一期结束为止。
我们要改费用或权益，会在 App 里至少提前 21 天通知；改费从下一个周期开始生效，绝不在周期中途动手。
公司注册 SST 之前，价格都是不含服务税报的。注册之后，税会在付款页单独列出来。
How fast do points build, and what are they worth?Berapa cepat mata terkumpul, dan apa nilainya?积分怎么攒？值多少？
You earn one point per RM2 spent, or per RM1.50 if you hold TiTi Saver. Redemption is 100 points to RM1.00 for everybody — membership changes how fast you earn, never what a point is worth.
Points are not money. They have no cash value, they are not legal tender, they cannot be cashed out and they cannot be moved to another account.
Satu mata bagi setiap RM2 dibelanjakan, atau setiap RM1.50 bagi ahli TiTi Saver. Penebusan ialah 100 mata kepada RM1.00 bagi semua orang. Mata bukan wang dan tiada nilai tunai.
每消费 RM2 得 1 点；有 TiTi Saver 的话是 RM1.50 得 1 点。兑换是所有人一样：100 点 = RM1.00——会员改的是攒的速度，绝不改一点值多少。
积分不是钱。没有现金价值、不是法定货币、不能提现、不能转到别人的账号。
Can points expire or be taken away?Bolehkah mata luput atau ditarik balik?积分会过期或被没收吗？
Yes to both, and here they are. Points are valid for twelve months from the day they are credited; we notify you in the app at least thirty days before any of them expire.
They cannot be used to pay SST or to buy restricted items such as tobacco and alcohol, because Malaysian law does not allow it.
If an account is terminated for fraud or for breaching the general terms, all accumulated points are forfeited immediately and without compensation.
Earning and redemption rates can change, with twenty-one days’ notice in the app for anything material.
Ya. Mata sah selama dua belas bulan dari tarikh dikreditkan, dengan notis sekurang-kurangnya tiga puluh hari sebelum luput. Mata tidak boleh membayar SST atau barang terhad. Akaun yang ditamatkan kerana fraud kehilangan semua mata serta-merta.
两个都会，说清楚。积分自入账日起有效 12 个月；快过期时我们会在 App 里至少提前 30 天通知。
积分不能用来付 SST，也不能买烟酒这类受限商品——马来西亚法律不允许。
账号因欺诈或违反通用条款被终止的，所有累计积分立即作废，不作补偿。
攒分和兑换的比率可以调整；属于实质性变动的，会在 App 里提前 21 天通知。
How old do I have to be?Berapa umur minimum?年龄有要求吗？
Sixteen, to use the platform independently. That is the Online Safety Act 2025 line, not a house rule.
Enam belas tahun, untuk menggunakan platform secara bebas. Itu di bawah Akta Keselamatan Dalam Talian 2025.
16 岁，才能独立使用平台。这是《2025 年在线安全法》的线，不是我们自己定的规矩。
Can I see, correct or delete my data?Bolehkah saya melihat, membetulkan atau memadam data saya?我能查看、更正或删除我的数据吗？
Yes. Write to our data protection contact and we will handle it. Deletion is subject to one real limit: we are required to keep transaction and payment records for seven years under tax and accounting law, so those cannot be erased on request.
If a significant data breach happens, we notify the Personal Data Protection Commissioner and the affected users within 72 hours.
The full detail is in the Privacy Notice, and the contacts are on the support page.
Ya. Hubungi saluran perlindungan data kami. Pemadaman tertakluk kepada kewajipan menyimpan rekod transaksi dan pembayaran selama tujuh tahun di bawah undang-undang cukai dan perakaunan. Pelanggaran data yang ketara dimaklumkan dalam tempoh 72 jam.
可以。写给我们的资料保护窗口就行。删除只有一个真实限制：交易与付款记录依税法与会计法必须保存 7 年，那部分不能应要求删掉。
万一发生重大数据泄露，我们会在 72 小时内通知个人资料保护专员公署和受影响的用户。
Something here contradicts what the app told me. Which wins?Sesuatu di sini bercanggah dengan aplikasi. Yang mana berkuat kuasa?这里写的和 App 里说的不一样，听谁的？
The terms in the app win. This page is written to be accurate and it is checked against the documents, but it is a plain-language summary and it does not replace them. Where the two differ, the version published in the app governs, and the Bahasa Malaysia text is the legally governing one.
If you find a contradiction, tell us. That is a defect on our side, not on yours.
Terma dalam aplikasi berkuat kuasa. Halaman ini ialah ringkasan bahasa mudah dan tidak menggantikannya. Teks Bahasa Malaysia ialah teks yang mengawal dari segi undang-undang.
以 App 里的条款为准。这一页是照文件写的、也核对过，但它是白话摘要，不能取代条款本身。两者有出入时，以 App 内发布的版本为准，而马来文文本是法定主文本。
你要是发现哪里对不上，告诉我们。那是我们的缺陷，不是你的。
Still not answered? Start from the order in the app, or read the full terms and the Privacy Notice. How to reach a person is on the support page.Masih tiada jawapan? Mulakan dari pesanan dalam aplikasi, atau baca terma penuh dan Notis Privasi. Cara menghubungi kami ada di halaman sokongan.还是没答到？从 App 里那一单开始提，或者去看条款全文和隐私声明。怎么找到人在客服页。