The answers we
would give you anyway.Jawapan yang kami
akan beri juga.反正我们也会这样
跟你说。
Written from the terms, not around them. Where a rule is inconvenient, it is still here.Ditulis daripada terma, bukan mengelilinginya. Peraturan yang menyusahkan pun tetap ada di sini.按条款写的，不是绕着条款写的。对我们不方便的规则，也照样在这里。
How long do I have to report a problem?Berapa lama untuk melaporkan masalah?出了问题我有多久可以说？
Food and Shop: one hour from the moment the order is marked Completed. Prepared food and instant retail are judged on the spot, so the window is short.
Life: 24 hours to 7 days, depending on what you booked. Home cleaning, manicure and car wash are 24 hours. Aircond cleaning, pest control, beauty and pet services are 72 hours. Tuition, companion services and phone, computer or laptop repair are 7 days. Each runs from the scheduled end time, or from auto-confirmation, whichever comes later.
Confirming a service as completed does not waive your rights — the window keeps running after you confirm.
Food dan Shop: satu jam dari saat pesanan ditanda Selesai.
Life: 24 jam hingga 7 hari, bergantung pada tempahan anda. Setiap tempoh bermula dari masa tamat berjadual atau pengesahan automatik, mengikut mana terkemudian.
Mengesahkan perkhidmatan selesai tidak mengetepikan hak anda.
Food 与 Shop：1 小时，从订单被标记「已完成」那一刻起。现做的食物和即时零售是当场判断的，所以窗口短。
Life：24 小时到 7 天，看你订的是什么。家居清洁、美甲、洗车 24 小时；冷气清洗、消毒除虫、美容化妆、宠物类 72 小时；补习、陪伴、手机／电脑／笔电维修 7 天。都是从预定结束时间、或自动确认，取较晚的那个起算。
你点了「确认完成」不等于放弃权利——确认之后，那个时限照样在走。
The merchant is not replying. Do I just wait?Peniaga tidak membalas. Adakah saya perlu menunggu?商家不回我，我只能等吗？
No. Once you have opened a ticket, sent your evidence and chosen what you want, the merchant gets a response window — 15 minutes on Food and Shop, 4 business hours on Life. If they do not answer inside it, the platform releases the refund on the evidence already verified.
That is an automatic approval of a claim that has already been checked. It is not an unconditional refund, and it does not remove the need for evidence.
Tidak. Selepas anda membuka tiket dan menghantar bukti, peniaga diberi 15 minit (Food dan Shop) atau 4 jam bekerja (Life). Jika tiada jawapan, platform melepaskan bayaran balik atas bukti yang telah disahkan.
不用。你开了工单、交了证据、选好要什么之后，商家会有一个回应窗口——Food 与 Shop 15 分钟，Life 4 个营业小时。他在窗口内不回，平台就按已经核实过的证据把退款放出来。
那是对一个「已经查过证据」的诉求自动批准，不是无条件退款，也不会免掉证据这一步。
Can I return something just because I changed my mind?Boleh saya pulangkan kerana berubah fikiran?我就是不想要了，能退吗？
No, and we would rather say it plainly. TiTi Shop works on an instant-retail basis: there is no cooling-off period and no 7-day or 3-day no-reason return. Change-of-mind returns are entirely at the merchant’s discretion.
On TiTi Food, once the merchant has accepted and started preparing, the order can no longer be cancelled.
What you always have is a remedy when something is actually wrong — defective, damaged, missing, wrong, or materially different from the listing.
Tidak. TiTi Shop beroperasi secara runcit segera: tiada tempoh bertenang dan tiada pemulangan tanpa sebab 7 atau 3 hari. Pada TiTi Food, setelah peniaga menerima dan mula menyediakan, pesanan tidak boleh dibatalkan.
不能，这点我们宁可讲白。TiTi Shop 走的是即时零售：没有冷静期，也没有 7 天或 3 天的无理由退货。改变主意要退，完全看商家愿不愿意。
TiTi Food 这边，商家一旦接单并开始做，订单就不能取消了。
你永远有的，是东西真的出问题时的补救——坏的、损的、少的、送错的、和描述明显不符的。
If a refund is approved, who actually loses the money?Jika bayaran balik diluluskan, siapa menanggungnya?退款批了，钱最后是谁出？
Whoever was at fault. Merchant fault comes out of the merchant’s settlement. Delivery fault is pursued with Lalamove under their Goods Protection programme, and where that recovery fails, TiTi carries it. Cancelled before the merchant accepted costs nobody anything.
What you get back is never reduced by whose fault it was. Working out who ultimately carries it is between TiTi and the merchant, and it does not change your refund or slow it down.
Pihak yang bersalah. Kesalahan peniaga ditanggung daripada penyelesaian peniaga. Kesalahan penghantaran dituntut daripada Lalamove; jika gagal, TiTi menanggungnya. Jumlah bayaran balik anda tidak berubah mengikut siapa yang bersalah.
谁的错谁出。商家的错，从商家的结算里出。配送的错，向 Lalamove 按他们的 Goods Protection 追；追不回来的，TiTi 自己吃。商家还没接单就取消的，谁都不用出。
你拿回多少，不会因为是谁的错而变少。最后由谁承担，是 TiTi 和商家之间的事，不影响你的退款金额，也不会拖慢它。
I booked a Life service and need to move it. What does that cost?Saya perlu menjadualkan semula perkhidmatan Life. Berapa kosnya?Life 的预约我要改期，要钱吗？
Every booking includes one free reschedule, and TiTi Saver members get one more free every month. After that it depends on how close you are to the appointment.
More than 48 hours before: free reschedule, full refund if you cancel. 24 to 48 hours: first reschedule free, then RM5; up to 50% refunded. Under 24 hours, or after dispatch: first reschedule free, then RM10; a refund is generally not available, because the provider has already committed the time.
Reschedule fees go to the merchant, not to us. If the provider is the one who does not show up, you get a free redo or a full refund, plus a compensation voucher where it applies — and that voucher is on us.
Documented genuine emergencies, medical or family, can be waived.
Setiap tempahan termasuk satu penjadualan semula percuma; ahli TiTi Saver mendapat satu lagi setiap bulan. Lebih 48 jam sebelum: percuma, bayaran balik penuh. 24–48 jam: pertama percuma, kemudian RM5; sehingga 50%. Kurang 24 jam: pertama percuma, kemudian RM10; umumnya tiada bayaran balik.
每一单都含一次免费改期，TiTi Saver 每月还多一次。之后就看你离预约时间还有多久。
超过 48 小时：免费改期，取消全额退。24–48 小时：第一次改期免费，之后每次 RM5；最多退 50%。不到 24 小时，或已经派单：第一次改期免费，之后 RM10；一般不退款，因为师傅的时间已经压上去了。
改期费是给商家的，不是给我们。如果是师傅放你鸽子，你可以免费重做或全额退，符合条件还有补偿券——那张券是我们出的。
有凭证的真实紧急情况（医疗或家庭）可以豁免。
Who actually delivers my order?Siapa sebenarnya menghantar pesanan saya?到底是谁在送我的单？
Lalamove Malaysia Sdn Bhd and its delivery partners. TiTi does not employ, contract or engage riders. Riders are not our employees or agents, and rider conduct, rider social security and rider account matters are Lalamove’s responsibility, under Lalamove’s own terms.
We arrange and pay for the delivery job on your behalf. If something goes wrong on the road, raise it from the order and we will lodge and chase the claim with them for you.
Lalamove Malaysia Sdn Bhd dan rakan penghantarannya. TiTi tidak menggaji atau melantik penghantar. Kami menguruskan dan membayar tugasan penghantaran bagi pihak anda.
Lalamove Malaysia Sdn Bhd 和它的配送伙伴。TiTi 不聘用、不签约、不派骑手。骑手不是我们的员工或代理人；骑手的行为、社险、账号问题都归 Lalamove 管，走他们自己的条款。
我们替你叫单、替你付那笔配送费。路上出事，从订单里提出来，我们替你报案并跟进。
Is my order protected while it is being carried?Adakah pesanan saya dilindungi semasa penghantaran?东西在路上有保障吗？
Yes, by Lalamove’s Goods Protection programme — theirs, not ours, and they state it is not an insurance product. It is switched on for every TiTi Food order, because spilled and knocked-about food is foreseeable. It costs RM1.00 per order, it is already inside the delivery fee you see at checkout, and it cannot be turned on or off order by order.
It pays up to RM4,090 per order. It does not cover cash, vouchers, negotiable instruments, time-sensitive documents, livestock and living creatures, arms, or claims from bad packaging, a wrong address, fraud, natural wear, disease, war or terrorism.
A claim has to be in within seven working days, with photos and invoices. That deadline is Lalamove’s. We cannot waive it, and reporting late can cost you the entitlement.
This is not TiTi Sure. Two different things, see the next question.
Ya, oleh program Goods Protection Lalamove — milik mereka, bukan kami. Ia diaktifkan bagi setiap pesanan TiTi Food, berharga RM1.00 sepesanan, sudah termasuk dalam yuran penghantaran. Sehingga RM4,090 sepesanan. Tuntutan mesti dalam tujuh hari bekerja.
有，走 Lalamove 的 Goods Protection——那是他们的，不是我们的，而且他们自己声明那不是保险产品。它在每一张 TiTi Food 订单上都是开的，因为食物在路上被撞翻是可以预见的。每单 RM1.00，已经含在你结账时看到的配送费里，不能一单一单地开关。
上限每单 RM4,090。不保现金、券、可转让票据、时效性文件、活体动物、武器，也不保因为包装不当、地址写错、欺诈、自然磨损、疾病、战争或恐袭引起的损失。
索赔必须在 7 个工作日内提出，要有照片和发票。这个期限是 Lalamove 定的，我们没有权豁免；报晚了，资格可能就没了。
这个不是 TiTi Sure。两回事，看下一条。
I asked them to leave it at the guardhouse and it disappeared.Saya minta ditinggalkan di pondok pengawal dan ia hilang.我叫他放在保安亭，结果不见了。
Once you ask for contactless delivery and the rider has uploaded photo proof of delivery, the risk of theft or damage from that point is yours. Goods Protection stops applying at that moment.
We would rather you knew that before you choose it than after.
Setelah anda meminta penghantaran tanpa sentuhan dan penghantar memuat naik bukti foto penghantaran, risiko kecurian atau kerosakan selepas itu adalah milik anda. Goods Protection tidak lagi terpakai.
你一旦选了无接触配送，而骑手也上传了送达的照片凭证，从那一刻起的失窃或损坏风险就归你了。Goods Protection 到那一刻为止。
我们宁可你在选之前就知道，而不是之后才知道。
The guarantee is the merchant’s. TiTi assesses it, advances the money to you, and recovers it from the merchant. The merchant is liable throughout, and we are never the party that carries the loss.Jaminan itu milik peniaga. TiTi menilai, mendahulukan wang kepada anda, dan menuntutnya semula daripada peniaga. Peniaga bertanggungjawab sepanjang masa.这份保证是商家给的。TiTi 负责定损、先把钱垫给你、再向商家追回。责任自始至终在商家身上，我们绝不是承担损失的那一方。
What is TiTi Sure, in one paragraph?Apakah TiTi Sure, dalam satu perenggan?TiTi Sure 到底是什么？
Every TiTi Life merchant gives you a service damage guarantee. If the merchant damages or loses your property, or injures a pet in its care, the merchant owes you. TiTi Sure is TiTi administering that guarantee as the merchant’s appointed agent: we assess it, we pay you first, and we then recover the money from the merchant.
The merchant stays fully and primarily liable throughout. We are the party that advances the money, with a full right of recovery — we are not the party that carries the loss.
It is not insurance and we do not describe it as insurance.
Setiap peniaga TiTi Life memberi anda jaminan kerosakan perkhidmatan. Jika peniaga merosakkan atau menghilangkan harta anda, peniaga berhutang kepada anda. TiTi Sure ialah TiTi mentadbir jaminan itu sebagai ejen yang dilantik peniaga: kami menilai, kami membayar anda dahulu, kemudian kami menuntut semula daripada peniaga.
Peniaga kekal bertanggungjawab sepenuhnya. Ia bukan insurans.
每一位 TiTi Life 商家都给你一份服务损坏保证。商家弄坏或弄丢你的东西、或让受托的宠物受伤，商家就欠你。TiTi Sure 是 TiTi 作为商家指定的代理人来执行这份保证：我们定损、先赔给你、再向商家收回。
商家自始至终是完全、首要的责任人。我们是有完全追偿权的代垫方，不是承担损失的一方。
这不是保险，我们也不会把它讲成保险。
What does it cost, and where can I buy it?Berapa kosnya, dan di mana saya boleh membelinya?多少钱？在哪里买？
RM2 per booking, flat. Same price for members and non-members, same price in every category. You tick it at checkout — it is never added for you.
It exists on TiTi Life only. TiTi Food and TiTi Shop do not offer it and never charge for it.
Not every Life booking is eligible. A booking qualifies if the service happens at your premises, or the merchant takes custody of your property or pet, or the work is done directly on a specific item of yours. Online tuition and a salon manicure that touches nothing of yours do not qualify, and no fee is shown.
Eligible is not the same as added. If you did not tick it, that booking carries nothing of the kind — not a smaller limit, not a goodwill payment. You still keep reschedule, cancellation and refund, which are free and belong to everyone.
RM2 sepesanan, rata. Harga sama bagi ahli dan bukan ahli, sama bagi semua kategori. Anda menandanya semasa pembayaran. Ia wujud pada TiTi Life sahaja.
Layak tidak sama dengan ditambah. Jika anda tidak menandanya, tempahan itu tidak membawa apa-apa jaminan sedemikian.
每单 RM2，统一价。会员非会员同价，所有品类同价。结账时你自己勾——我们不会替你加上去。
只在 TiTi Life 有。TiTi Food 和 TiTi Shop 不提供、也绝不收这笔钱。
不是每一张 Life 单都适用。满足以下任一才适用：服务在你的处所进行；商家取得你的财物或宠物的保管；服务直接作用在你某一件特定财物上。线上补习、到店做美甲又不碰你的东西——不适用，也不会显示这笔费用。
「适用」不等于「有保障」。你没勾，那一单就完全没有——不是额度变小，不是酌情赔一点，是零。你仍然有改期、取消、退款，这三样免费而且人人都有。
How much can it actually pay out?Berapa banyak yang boleh dibayar?到底能赔多少？
Per incident, the company advances the lower of RM500 and the greater of RM150 or three times the order value. For a TiTi Saver member the RM500 becomes RM1,000. The RM150 floor applies to both, so a small booking still carries something meaningful.
Across any rolling twelve months, we advance one person at most RM1,500 in total, or RM3,000 for a Saver.
These are limits on what we pay ahead of collection, not limits on what the merchant owes you. Anything above them is still owed by the merchant, and on request we will give you the merchant’s registered business name and registration number so you can pursue it yourself.
Published figures are never cut retrospectively for bookings already made. Changing the fee, the limits or the exclusions takes thirty days’ notice in the app, and does not touch a booking already made or an incident already reported.
Setiap insiden, syarikat mendahulukan yang lebih rendah antara RM500 dan yang lebih tinggi antara RM150 atau tiga kali nilai pesanan. Bagi ahli TiTi Saver, RM500 menjadi RM1,000. Dalam mana-mana dua belas bulan bergolek: RM1,500, atau RM3,000 bagi Saver.
Ini ialah had bagi jumlah yang kami dahulukan, bukan had liabiliti peniaga.
单笔，公司代垫的上限是 min(RM500, max(RM150, 订单额×3))。TiTi Saver 会员那个 RM500 变成 RM1,000。RM150 的下限两边都有，所以小单也还是有点实在的东西。
滚动 12 个月内，我们对同一个人最多代垫 RM1,500，Saver 是 RM3,000。
这些限的是「我们先垫多少」，不是「商家欠你多少」。超出的部分商家照样欠你；你开口要，我们会把商家的注册名称和注册号给你，让你自己去追。
已公布的数字绝不回溯下调。要改保障费、额度或除外责任，得在 App 里提前 30 天通知，而且不影响已经下的单和已经报的案。
Refund or TiTi Sure? How do I know which one I am in?Bayaran balik atau TiTi Sure? Yang mana satu?退款还是 TiTi Sure？我怎么分？
One question decides it: is your loss capped by what you paid for the order?
Yes → refund. The service was not performed, or was performed badly. That is free, it belongs to everyone, there is no cap beyond the order value, and it does not count against any TiTi Sure total. A free redo comes first where a redo is possible.
No → TiTi Sure. The cleaner broke your RM900 television while doing an RM80 clean. The order value cannot answer that, and that is the gap TiTi Sure exists to fill — provided you added it to that booking.
Service not performed and service performed defectively never go through TiTi Sure. They used to sit inside the old product; they no longer do, and that was the point of the rebuild.
Satu soalan menentukannya: adakah kerugian anda dihadkan oleh jumlah pesanan? Ya → bayaran balik, percuma dan untuk semua. Tidak → TiTi Sure, jika anda menambahnya pada tempahan itu.
Perkhidmatan yang tidak dilaksanakan atau dilaksanakan dengan kecacatan tidak sesekali melalui TiTi Sure.
一句话就能分：你的损失，是不是被订单金额封顶的？
是 → 走退款。服务没做，或者做坏了。免费、人人都有、上限就是订单额、不计入任何 TiTi Sure 的累计。能重做的先免费重做。
不是 → 走 TiTi Sure。RM80 的清洁，把你 RM900 的电视撞坏了。订单额回答不了这个问题——TiTi Sure 就是为这段差额存在的，前提是你在那一单加购了。
服务未交付、服务有瑕疵，永远不走 TiTi Sure。它们以前挂在旧产品里，现在不挂了——重构就是为了这件事。
What will it never pay for?Apa yang tidak akan dibayar?哪些情况它绝对不赔？
Injury, illness or death of any person, in any circumstances. TiTi Sure responds to property, and to animals in someone’s care. Never to people. That matters most for elderly care, post-operative care and childminding, where merchants must hold and upload their own liability cover from a licensed insurer or takaful operator, and the listing is suspended if it lapses.
Also outside it: pre-existing damage; the value of data itself; indirect, consequential, business or emotional loss; normal wear and material fatigue; anything reported after the ticket window; refusing a reasonable free redo; purely subjective dissatisfaction; loss traced to information you gave wrongly or held back; work you arranged or paid for with the merchant off the platform; and force majeure.
Two specifics worth knowing. Where a merchant holding your device loses the data on it, the data itself is not payable, but reasonable professional recovery costs are, up to RM300, on top of anything owed for the device. And a theft claim needs a police report made inside the reporting window, with the report reference submitted alongside the claim.
Self-drive vehicle rental is excluded outright and carries no fee, because the merchant holds its own commercial motor insurance.
Kecederaan, penyakit atau kematian mana-mana orang, dalam apa jua keadaan. TiTi Sure bertindak balas terhadap harta dan haiwan dalam jagaan, tidak sesekali terhadap orang.
Juga dikecualikan: kerosakan sedia ada; nilai data itu sendiri; kerugian tidak langsung; haus dan lusuh biasa; laporan di luar tempoh tiket; ketidakpuasan subjektif; kerja di luar platform; dan force majeure. Tuntutan kecurian memerlukan laporan polis dalam tempoh pelaporan.
任何人的人身伤害、疾病或死亡，任何情况下都不赔。TiTi Sure 针对的是财物，以及受托保管的活体，绝不针对人。这一点在长者照护、术后照护、看护类上最要紧——这些商家必须自持并上传持牌保险公司或伊斯兰保险机构出具的有效责任险，保单失效挂牌就停。
另外不赔：既有损伤；数据本身的价值；间接、衍生、营业或精神损失；正常磨损与材料老化；超出工单窗口才报的；拒绝合理的免费重做；纯主观不满意；因为你给错或隐瞒信息造成的损失；你和商家私下在平台外约定或付款的部分；不可抗力。
有两点值得单独记住。商家保管你的设备期间弄丢了里面的数据，数据本身不赔，但专业数据恢复的合理费用赔，最高 RM300，这笔在设备本身该赔的金额之外。还有，失窃类索赔必须有报案记录——要在申报窗口内报警，并把报案编号随索赔一起交上来。
自驾租车整体除外、不收保障费，因为商家自己有商业车险。
What do I actually get for RM4.99?Apa yang saya dapat untuk RM4.99?RM4.99 到底买到什么？
On Food and Shop: a 12% member price on eligible items, and access to Super Saver member prices at merchants that have switched the programme on — that one is 22% off.
On Life: your TiTi Sure limits double, RM1,000 per incident instead of RM500 and RM3,000 over twelve months instead of RM1,500; one extra free reschedule every month; and refunds to your TiTi Wallet land in 48 hours instead of seven days.
Everywhere: points at RM1.50 per point instead of RM2, and priority customer service.
The member discount is paid by us, not by the merchant. Using it never costs the shop you are buying from.
Pada Food dan Shop: harga ahli 12% dan akses kepada harga Super Saver 22%. Pada Life: had TiTi Sure berganda, satu penjadualan semula percuma tambahan setiap bulan, dan bayaran balik ke TiTi Wallet dalam 48 jam. Di mana-mana: mata pada RM1.50 setiap mata, dan khidmat pelanggan keutamaan.
Diskaun ahli ditanggung oleh kami, bukan peniaga. Menggunakannya tidak sesekali merugikan kedai yang anda beli.
Food 与 Shop：适用商品 12% 会员价；在已经开通 Super Saver 的商家还能看到会员价，那个是 22%。
Life：TiTi Sure 额度翻倍，单笔 RM1,000（而不是 RM500）、滚动 12 个月 RM3,000（而不是 RM1,500）；每月多一次免费改期；退款到 TiTi 钱包 48 小时到账，而不是 7 天。
两边都有的：积分 RM1.50 攒一点（非会员 RM2），以及客服优先。
会员折扣是我们出的，不是商家出的。你用会员价，不会让你买的那家店少赚。
Do the 12% and the 22% add up?Adakah 12% dan 22% bergabung?12% 和 22% 会叠加吗？
No. Where an item is both Super Saver–enabled and eligible for the member discount, only the Super Saver member price applies. The two never stack, and we would rather you read that here than discover it at checkout.
Tidak. Apabila item layak untuk kedua-duanya, hanya harga ahli Super Saver terpakai. Kedua-duanya tidak pernah bergabung.
不会。一件商品同时开了 Super Saver、又符合会员折扣时，只走 Super Saver 会员价。两者永远不叠加——这句话我们宁可你在这里看到，而不是在结账页才发现。
Is there a standing discount on Life?Adakah diskaun tetap pada Life?Life 有没有常设折扣？
No standing price discount on Life. None. The 12% and the 22% are Food and Shop only.
What there is: a one-off 5% on Life bookings made within thirty days of your first Saver subscription. Once per person, borne by us, not repeated on renewal or on any later subscription.
On Life, the real Saver benefits are the doubled TiTi Sure limits, the extra monthly reschedule, faster refunds and priority support — not a discount.
Tiada diskaun harga tetap pada Life. Yang ada: 5% sekali sahaja bagi tempahan Life dalam tiga puluh hari selepas langganan Saver pertama anda. Sekali bagi setiap pengguna.
Life 没有常设价格折扣，一个都没有。12% 和 22% 只在 Food 与 Shop。
有的是：首订一次性 5%——在你第一次订阅 Saver 之后的 30 天内下的 Life 单。每人一次，我们出，续费和之后再订都没有。
Life 上真正的会员权益是 TiTi Sure 额度翻倍、每月多一次免费改期、退款更快、客服优先——不是折扣。
How does billing work if I want out?Bagaimana pengebilan jika saya mahu berhenti?我不想续了，钱怎么算？
It renews automatically at the end of each billing cycle at the fee then in force, unless you cancel in the app before renewal. Once a cycle has started the fee is not refundable, except where the law requires it, and your benefits run to the end of the period you paid for.
If we change the fee or the benefits, that is at least twenty-one days’ notice in the app, and a fee change takes effect at the next cycle — never in the middle of one.
Prices are quoted without Service Tax until the company is SST-registered. After that, any tax shows separately at the payment screen.
Ia diperbaharui automatik melainkan dibatalkan dalam aplikasi sebelum pembaharuan. Setelah kitaran bermula, yuran tidak boleh dibayar balik kecuali seperti dikehendaki undang-undang. Perubahan yuran atau faedah: notis sekurang-kurangnya dua puluh satu hari.
每个计费周期结束时按当时的费率自动续订，除非你在续订前于 App 内取消。周期一旦开始，会员费不退（法律要求的除外），权益走到你已付的那一期结束为止。
我们要改费用或权益，会在 App 里至少提前 21 天通知；改费从下一个周期开始生效，绝不在周期中途动手。
公司注册 SST 之前，价格都是不含服务税报的。注册之后，税会在付款页单独列出来。
How fast do points build, and what are they worth?Berapa cepat mata terkumpul, dan apa nilainya?积分怎么攒？值多少？
You earn one point per RM2 spent, or per RM1.50 if you hold TiTi Saver. Redemption is 100 points to RM1.00 for everybody — membership changes how fast you earn, never what a point is worth.
Points are not money. They have no cash value, they are not legal tender, they cannot be cashed out and they cannot be moved to another account.
Satu mata bagi setiap RM2 dibelanjakan, atau setiap RM1.50 bagi ahli TiTi Saver. Penebusan ialah 100 mata kepada RM1.00 bagi semua orang. Mata bukan wang dan tiada nilai tunai.
每消费 RM2 得 1 点；有 TiTi Saver 的话是 RM1.50 得 1 点。兑换是所有人一样：100 点 = RM1.00——会员改的是攒的速度，绝不改一点值多少。
积分不是钱。没有现金价值、不是法定货币、不能提现、不能转到别人的账号。
Can points expire or be taken away?Bolehkah mata luput atau ditarik balik?积分会过期或被没收吗？
Yes to both, and here they are. Points are valid for twelve months from the day they are credited; we notify you in the app at least thirty days before any of them expire.
They cannot be used to pay SST or to buy restricted items such as tobacco and alcohol, because Malaysian law does not allow it.
If an account is terminated for fraud or for breaching the general terms, all accumulated points are forfeited immediately and without compensation.
Earning and redemption rates can change, with twenty-one days’ notice in the app for anything material.
Ya. Mata sah selama dua belas bulan dari tarikh dikreditkan, dengan notis sekurang-kurangnya tiga puluh hari sebelum luput. Mata tidak boleh membayar SST atau barang terhad. Akaun yang ditamatkan kerana fraud kehilangan semua mata serta-merta.
两个都会，说清楚。积分自入账日起有效 12 个月；快过期时我们会在 App 里至少提前 30 天通知。
积分不能用来付 SST，也不能买烟酒这类受限商品——马来西亚法律不允许。
账号因欺诈或违反通用条款被终止的，所有累计积分立即作废，不作补偿。
攒分和兑换的比率可以调整；属于实质性变动的，会在 App 里提前 21 天通知。
How old do I have to be?Berapa umur minimum?年龄有要求吗？
Sixteen, to use the platform independently. That is the Online Safety Act 2025 line, not a house rule.
Enam belas tahun, untuk menggunakan platform secara bebas. Itu di bawah Akta Keselamatan Dalam Talian 2025.
16 岁，才能独立使用平台。这是《2025 年在线安全法》的线，不是我们自己定的规矩。
Can I see, correct or delete my data?Bolehkah saya melihat, membetulkan atau memadam data saya?我能查看、更正或删除我的数据吗？
Yes. Write to our Data Protection Officer and we will handle it. Deletion is subject to one real limit: we are required to keep transaction records for three years, so those cannot be erased on request.
If a significant data breach happens, we notify the Personal Data Protection Commissioner and the affected users within 72 hours.
The full detail is in the Privacy Notice, and the contacts are on the support page.
Ya. Hubungi Pegawai Perlindungan Data kami. Pemadaman tertakluk kepada kewajipan menyimpan rekod transaksi selama tiga tahun. Pelanggaran data yang ketara dimaklumkan dalam tempoh 72 jam.
可以。写给我们的数据保护官就行。删除只有一个真实限制：交易记录我们依法必须保存 3 年，那部分不能应要求删掉。
万一发生重大数据泄露，我们会在 72 小时内通知个人资料保护专员公署和受影响的用户。
Something here contradicts what the app told me. Which wins?Sesuatu di sini bercanggah dengan aplikasi. Yang mana berkuat kuasa?这里写的和 App 里说的不一样，听谁的？
The terms in the app win. This page is written to be accurate and it is checked against the documents, but it is a plain-language summary and it does not replace them. Where the two differ, the version published in the app governs, and the Bahasa Malaysia text is the legally governing one.
If you find a contradiction, tell us. That is a defect on our side, not on yours.
Terma dalam aplikasi berkuat kuasa. Halaman ini ialah ringkasan bahasa mudah dan tidak menggantikannya. Teks Bahasa Malaysia ialah teks yang mengawal dari segi undang-undang.
以 App 里的条款为准。这一页是照文件写的、也核对过，但它是白话摘要，不能取代条款本身。两者有出入时，以 App 内发布的版本为准，而马来文文本是法定主文本。
你要是发现哪里对不上，告诉我们。那是我们的缺陷，不是你的。
Still not answered? Start from the order in the app, or read the full terms and the Privacy Notice. How to reach a person is on the support page.Masih tiada jawapan? Mulakan dari pesanan dalam aplikasi, atau baca terma penuh dan Notis Privasi. Cara menghubungi kami ada di halaman sokongan.还是没答到？从 App 里那一单开始提，或者去看条款全文和隐私声明。怎么找到人在客服页。